Jennifer L. Siegel

Madison, WI • Email

Overview

Systems Administrator and Organization Management Specialist.

Occupational Experience

Naviant, Inc., 11/09 - Present
Solutions Support Specialist

Responsibilities: Internal and customer software support • Develop internal documentation • Develop and provide internal training • Maintain and troubleshoot internal test application server.

Hewlett Packard (formerly Electronic Data Systems), 07/05 - Present
Systems Administrator

Responsibilities: Care and feeding of onsite and remote Windows servers • Active Directory maintenance and reporting • File share management • Captiva administration • Business Objects administration • Creation and maintenance of documentation supporting the design and buildout • Helpdesk support • On call 24/7.
Achievements: Designed, developed and implemented the new network structure for the Wisconsin Medicaid program with special focus on Active Directory 2003 infrastructure, Captiva buildout and server migration plans • Coordinated hardware and software purchases • Assisted in maintaining and tracking IT project plans

Electronic Data Systems, 11/03 - 07/05
Systems Administrator, Interim Secret Clearance

Responsibilities: Maintain Active Directory 2000 infrastructure • Ensure efficient flow of duties on shift • Maintain and develop enterprise wide procedure documentation • Beta test and provide training on in-house applications • Monitor and troubleshoot servers across an international, inter-ISP WAN • Provide tier 3 support for help desk and clients.
Achievements: Hired 11/03 as a Network Systems Monitor • Promoted 01/04 to Shift Specialist • Promoted 04/04 to Operations Document Coordinator • Promoted 06/04 to Systems Administrator.

Web-Ideals, LLC, 5/02 - 6/03
Operations Engineer

Responsibilities: Maintain and develop SQL Server databases • Develop in-house VB applications • Design and implement technical manuals for internal and external use • Develop client web sites.

Akamai Technologies, 6/99 - Office Closed 10/01
Streaming Operations Engineer and Training Lead

Responsibilities: Design and implementation of departmental training program • Maintain and develop departmental website and procedures documentation • Point of contact for other departments and troublesome clients • Assist in evolving network design • Monitor and troubleshoot thousands of machines across an international, inter-ISP WAN • Monitor and troubleshoot live and on demand streaming content across said network in Real and Windows Media formats • Set up live and simulated live events and 24/7 streams • On call 24/7.
Achievements: Initiated creation and documentation of procedures for workflow, maintenance of network health and formalization of training • Stepped in as temporary department supervisor for 2 months; responsibilities included delegation of work, design and arrangement of current shift schedules, resolving personnel issues, and placing and configuring new machines in the network • Provided training for my replacement supervisors, manager and director.

Environments

Windows Server 2000/2003/2008 • Windows 95/98/NT/2000/XP/Vista/7 • Linux • UNIX • SGI and Solaris workstations • MacIntosh • DOS • Multi-platform LAN and WAN

Languages

HTML • CSS • PHP • Java/JavaScript • SQL • VB/VB Script • C/C++ • OpenGL • MIPS/SPARC Assembly • Yacc • Pascal • BASIC

Software

Active Directory 2003 • DameWare NT Utilities • SQL Server 2005 • IIS 6.0 • McAfee ePO 4.0 • ISA Server 2006 • WSUS • OnBase • Kofax VRS • Captiva InputAccel/FormWare • Business Objects XI • VMware • DNS • Mail Enable • ARCserve • Office 2003/2007 • Visio • Project • Photoshop CS3 • Dreamweaver CS3 • Visual Studio • Ws_FTP • WinZip • VPN • UltraVNC • PC-Anywhere • SecureCRT • F-Secure SSH • HTML Help Workshop • Remedy • Windows Media Administrator • RealProducer Plus • PageMaker • FileMaker Pro

Education

B.A. Computer Science, UC San Diego, John Muir College
A.S. Computer Science, Santa Barbara City College

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